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Efficiency, accuracy, security and productivity are the most important criteria for success in casino count rooms. Muckleshoot Casino in the American Northwest shows how investing in a new system for banknote processing can significantly improve all the framework conditions for a soft count team.
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In 2012, the compliance manager and controller for Muckleshoot Casino (in the US state of Washington) drove to the nearest Bank of America branch that had a central cash vault. They had cash in mind – not depositing it or withdrawing it, but seeing banknotes in action.
The reason for the trip was that Rhonda McDaniel, Compliance Manager in the largest casino in the American Northwest, knew that her own soft count system used to tally its revenue was flawed. When errors occurred – not infrequently – they not only also caused problems for the other departments in the casino, but also had a negative influence on the team itself: her colleagues had to rely on a system that had repeatedly proven to be unreliable.
“The most difficult part of a soft count is not the actual count,” reports McDaniel. “All employees stay in one room until their work is complete. If the equipment fails, and re-counting is needed, this automatically means that people need to stay where they are for longer.”
The old system consisted of three machines which were not integrated with one another, and were insufficiently integrated with the casino itself: a floor area of 328,000 sq ft. filled with over 3,000 gaming machines and 103 gaming tables, as well as a gift shop, a nightclub, and eight dining estalishments.
The available processing systems could not read tickets or sort notes by orientation, and could only strap (bundle) $20 banknotes, resulting in many manual processes. In addition, repairs could be lengthy, taking hours of even days. While repairs were being made, every count had to be carefully performed by hand – in a chaotic environment and with added controls over all external forces in order to guarantee security. And there were consequences: based on data from Entrepreneur.com, inefficiency in companies can result in a 20-30% reduction in annual income.
Muckleshoot Casino – relying on the right system Efficiency, accuracy, security and productivity are the most important criteria for success in casino count rooms. Muckleshoot Casino in the American Northwest shows how investing in a new system for banknote processing can significantly improve all the framework conditions for a soft count team. Washington's Muckleshoot Casino Announced As Official Partner of Seattle NHL Team The NHL is expanding to Seattle with the Jet City's new team set to begin play in the 2021-2022 season. The team is still making the decision on their nickname and an announcement is expected to be made around the time of the 2020 NHL All Star Game to be held in. Muckleshoot Casino has a SocialScore of 729. Find more social media activity on San Diego, CA with LocalStack. Auburn Auburn, Washington is a beautiful little city located in King County. It is bordered by several cities, including Federal Way, Algona, and Sumner. Situated just a few hours from the beautiful Pacific Ocean, the city of Auburn is. Muckleshoot Casino, founded in 1857 and headquartered in Auburn, Washington, offers a variety of video gaming machines, table games, roulette, and more. The facility also houses several dining establishments and an entertainment venue for concerts an. At our own on-site program at Muckleshoot Casino, many participants have transitioned to positions within the Muckleshoot tribal government as well as other businesses. One graduate of the program is now the executive director of the Tribal Gaming Agency while another is the assistant director of the Muckleshoot Tribal Government.
It was clear to me that a new, clean, fast, and precise system would save both time and effort, as well as money.
«Conrad Granito, General Manager Muckleshoot Casino
In 2015, the new General Manager of Muckleshoot Casino, Conrad Granito, commissioned an extensive assessment of the current situation, which identified an urgent need for changes in cash processing. “When I took on the role, I immediately saw parallels with other soft count teams – from long working hours to ineffective technology. It was clear to me that a new, clean, fast, and precise system would save both time and effort, as well as money.”
After the Bank of America visit and second trip to the Wynn Casino in Las Vegas to see the system in action, the team was sold on the BPS® M5 from Giesecke + Devrient Currency Technology. The BPS® M5 is a commercial currency processing solution designed specifically for banking and casino environments. It is the highest speed system on the market, processing up to 75,000 banknotes per hour and can face currency, read tickets and bundle multiple denominations.
The BPS® M5 increases productivity in cash processing.
Speed variants for 80,000 or 120,000 banknotes per hour
Unique sensors for all-over authenticity assessment, and highly accurate fitness sorting
Up to 5 output modules, each with 4 stackers and banders, or with 2 large output chutes for high volumes of loose banknotes
The arrival of the BPS® M5 immediately yielded results at Muckleshoot: the soft count team worked with greater speed and precision, and the number of notes processed per day increased from around 207,000 to 212,000. Error rates, interruptions, and repairs were reduced, and any faults that occurred could generally be resolved just by restarting. High noise level is a thing of the past, with the machines’ buzz now the only sound. This rise in efficiency increased the count volume by 25%, with the result that 450 additional gaming machines could be counted every day – while also saving money as a result of reduced energy consumption.
New operational sequences in the soft count team meant that fewer tasks required completion in the count room, and all rosters and shift plans were reorganized. The BPS® M5 had saved more than 33,000 working hours by the end of 2016, with an additional 8,000 hours of savings expected in the current year. “The BPS® M5 from G+D Currency Technology enables the soft count team to do its job properly, and finish it on time,” comments McDaniel, reporting on their experience. “G+D’s motto is “Creating Confidence” and it’s not hyperbole. This product has inspired our confidence.”
The BPS® M5 from G+D Currency Technology enables the soft count team to do its job properly, and finish it on time.
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Rhonda McDaniel, Compliance Manager Muckleshoot Casino
Granito also highlights how the system positively affects team members and their environment: “Working in the count room can be very stressful – it’s a locked room without any windows, and every movement is monitored. Knowing that the machine is functioning and doing its job improves morale among all employees.” Randy Meade, a team leader in the soft count area of Muckleshoot Casino, appreciates the closer collaboration: “Using three separate machines meant that everyone worked separately, whereas today we can all pull together. We are familiar with our tasks and know what we need to do.” What’s more, he also confirms that extensive automation has significantly reduced the error rate.
The system from G+D Currency Technology also enables employees in the soft count team to intervene and make corrections themselves, before problems occur. Two Muckleshoot employees went on a two-week intensive training course in Virginia, to learn how to perform maintenance work and basic repairs on the BPS® M5. Further support is just a telephone call away. In addition, a G+D Currency Technology representative can be on-site in a matter of minutes rather than hours.
The ‘one size fits all’ approach falls short for count rooms in the casino industry.
«Jim Goodwin, Global Business Development Director at G+D Currency Technology for Casinos
“Our overarching goal is to improve efficiency, productivity, and accuracy in every count room, while retaining maximum security,” comments Jim Goodwin, Global Business Development Director at G+D Currency Technology for Casinos. He went on to say that it is important to develop an individual solution for each count room, ensuring it dovetails with operational sequences. “This can only be achieved if the building layout is taken into account, and if it is possible to offer appropriate software and produce modular systems in order to adapt all elements to specific requirements.” Goodwin concludes that the ‘one size fits all’ approach falls short in this industry.
For Granito, the partnership with G+D Currency Technology pays more than just financial dividends: “Based on the cost analysis and return on investment, the machine is working better and more quickly than expected. In addition, we have been successful in creating a work environment that functions for everyone involved.” Granito believes “That’s part of our job as leaders. We have to find, buy, and make available to the team the right tools for them to reap the full benefits.”
Giesecke+Devrient Currency Technology America, Inc
+1 703 4802113
In an abundance of caution, Wildhorse Resort & Casino will close immediately to complete a thorough and deep cleaning as...
Posted by Wildhorse Resort & Casino on Monday, March 2, 2020 The patient is an Oregon resident, the state health agency said on Monday. The employee attended a youth basketball game at Weston Middle School in Weston -- less than 20 miles from Wildhorse -- on Saturday before being identified as being presumptive positive for the coronavirus . 'The third case is not linked to travel to a part of the world with known cases of COVID-19,' the Oregon Health Authority said in describing the unusual nature of the incident. Most prior cases in the United States involved people who had been to China, where the coronavirus first emerged, or to countries where the COVID-19 has spread rapidly. 'It is considered a case of community transmission,' the agency said.PRESS RELEASE For immediate release: March 2, 2020 Contact: Chuck Sams, (541) 215-9666 Presumptive Coronavirus...
Posted by Confederated Tribes of Umatilla Indian Reservation on Monday, March 2, 2020 Neither the state, nor the tribe, said whether the employee had been to work in recent days. But Wildhorse said it was shutting down 'immediately' -- with no word of when it might reopen as the casino was getting ready to celebrate its 25th anniversary. 'In an abundance of caution, Wildhorse Resort & Casino will close immediately to complete a thorough and deep cleaning as a response to reports of a presumptive positive case of Covid-19,' a post on social media read. 'The closure includes the casino, convention center, hotel, Cineplex, Children's Entertainment Center, and restaurants,' the facility said, directing patrons to watch for updates on wildhorseresort.com. 'All activities are cancelled including casino promotions and events until further notice.' With three cases in Oregon, at least 21 cases in neighboring Washington, where six people have died as of Monday afternoon, and at least 40 cases in California, the Pacific Northwest and the West Coast appear to be at the center of the coronavirus outbreak in the U.S. The three states are home to more than 130 tribes, with California boasting the largest population of American Indians and Alaska Natives in the country. California is also the largest Indian gaming market in the U.S. But tribal facilities do not appear to have been affected by the cases in the state, where Gov. Gavin Newsom (D) has declined to declare an emergency. Oregon is home to 10 federally recognized tribes. Their reservations are spread throughout the state, the Umatilla located in the northeastern region, not far from the border with Washington. “State and local health professionals are working around the clock to identify, treat, and contain each case of this disease,' Gov. Kate Brown (D) said on Monday shortly before the third case was announced. 'My commitment to Oregonians is that our state agencies will be as accurate, transparent, and swift as possible in conveying the information we have to the public, especially when new cases of the coronavirus are identified.'My thoughts are with the Oregonians who have contracted this virus, as well as their families. The developments of the last 48 hours in Oregon and across the globe are concerning, and we are taking this extremely seriously. https://t.co/frd7CratS1
— Governor Kate Brown (@OregonGovBrown) March 2, 2020 In Washington, Gov. Jay Inslee (D) has declared a state of emergency. The state is home to 29 federally recognized tribes, many with homelands in the heavily populated area around Seattle, where the majority of coronavirus cases have been identified. 'This is a time to take common-sense, proactive measures to ensure the health and safety of those who live in Washington state,' Inslee said in declaring an emergency on Saturday. In its press release, the Confederated Tribes of the Umatilla Indian Reservation outlined ways to prevent the spread of the disease. The same methods are used to combat the flu and the common cold:Third 'presumptive positive' case of COVID-19 in Oregon is from Umatilla County (The Henniston Herald March 2, 2020)
Coronavirus identified in Umatilla County (The Walla Walla Union-Bulletin March 2, 2020)
Oregon Health Officials Confirm 3rd Presumed Coronavirus Case (Oregon Public Broadcasting March 2, 2020)
Wildhorse casino closes after employee tests positive for coronavirus (The Tri-City Herald March 2, 2020)Patient with presumptive case of COVID-19 works at Wildhorse Resort and Casino, officials say (KAPP-TV / KVEW-TV March 2, 2020)
3rd presumptive coronavirus case in Oregon: Worked at Wildhorse Casino, attended youth basketball game (KGW March 2, 2020)
Pendleton casino worker is Oregon’s third presumptive COVID-19 case (KTVZ March 2, 2020)
3rd Oregon coronavirus patient is casino worker who attended youth basketball game in Umatilla County (The Oregonian March 2, 2020)
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Eastern Oregon Casino Resort Closed Due To Coronavirus (KXL March 2, 2020)Oregon's third presumptive case of COVID-19 coronavirus: Person works at Wildhorse Resort & Casino (KPTV March 2, 2020)
Wildhorse casino worker in Oregon tests positive for novel coronavirus (The Yakima Herald-Republic March 2, 2020)Oregon identifies third presumptive positive case of COVID-19 (The East Oregonian March 2, 2020)